Our Policies

Delivery fee: N$80 flat rate for all orders, anywhere in Namibia.

Windhoek: 1–3 business days after payment confirmation.

Rest of Namibia: 3–7 business days depending on location.

Order confirmation: After placing your order, we will contact you via WhatsApp or phone to confirm availability and payment before processing.

Tracking: We keep you updated via WhatsApp throughout the delivery process.

Note: Delivery times are estimates and may vary. We will always communicate delays as soon as possible.

Return window: 7 days from the date you receive your order.

Condition: Items must be unused, in original packaging and in the same condition you received them.

Custom orders: Custom painted shoes, engraved jewellery and personalised items cannot be returned unless they arrive damaged or defective.

Damaged items: If your item arrives damaged, WhatsApp us a photo within 48 hours of delivery and we will resolve it immediately.

Refunds: Approved refunds are processed within 5 business days via EFT to your bank account.

What we collect: When you place an order we collect your name, phone number, email address (optional) and delivery address.

How we use it: Your information is used solely to fulfill your order, contact you about delivery, and provide customer support.

We never sell your data: Your personal information is never sold, rented or shared with third parties for marketing purposes.

Storage: Your order information is stored securely in our database.

Contact: To request deletion of your data or ask any privacy questions, WhatsApp us or email info@rhiisupreme.com.